Parts and warranty
The part on your invoice is named, and so is its warranty
Every repair line lists the part category, the brand, the part number, the quantity, the unit price and the warranty months. Nothing is fitted before you approve the written estimate. Approval works as described in the estimate approval step.
Part categories we fit
- Manufacturer partOriginal part, listed with its manufacturer number. 24 months.
- OEM equivalentSame specification from a named tier-one supplier. 18 months.
- Quality aftermarketApproved alternative brands, always quoted as such. 12 months.
- Used or reconditionedFitted only with your written approval on the estimate. 3 months.
Warranty terms
- Labour6 months or 10,000 km, whichever comes first.
- Where validAt every workshop in the network, on the same record number.
- Not coveredWear items: brake pads, filters, wipers, bulbs, fluids.
- ClaimBring the vehicle and the service record to any network workshop.
Coverage ends where a fault traces to a part you supplied, an unapproved modification, or work done elsewhere after our repair. Unsure which category fits your vehicle? Ask the workshop before the estimate is written.